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Delete your account.
This page covers the REALTIS – Real Estate CRM app (App Store and Google Play) and the REALTIS software at app.realtis.ai, published by Pozzoni SNC, Crans-Montana, Switzerland.
How to request deletion
In the app
Settings, My profile, Request deletion of my account (in French: Paramètres, Mon profil, « Demander la suppression de mon compte »). Add a reason if you wish, then tap "Request deletion" (« Demander la suppression ») and "Confirm the request" (« Confirmer la demande »).
By e-mail
Write to support@realtis.ai from your account's e-mail address, with the subject "Delete my account" and your agency's name.
With this form
Without the app or access to your mailbox, use the form below.
Your agency's administrator can also remove your account from the software (Settings, Users).
What happens next
Each request is handled manually by our team within 30 days. We check that it comes from you, writing to your account's e-mail address if needed. Until deletion, your account remains usable.
What is deleted
- your account and profile: name, e-mail, phone, photo, signature, preferences;
- your password and access;
- the devices registered for notifications;
- access to the mailboxes and calendars you connected;
- your conversations with the POPI assistant.
What is kept
- The properties, clients, appointments and communications you entered, including e-mails already retrieved from your mailbox, belong to your agency: they remain available to it, under its responsibility. Only the agency can delete them.
- Encrypted database backups are made every night and only the last 14 are kept: deleted data leaves them in about two weeks.
- Accounting records related to the agency's contract are kept for ten years (Swiss legal requirement).
Are you your agency's only administrator? Deleting your account ends the agency's access: write to us to arrange the end of the contract and, if you wish, a copy of the agency's data. End-of-contract rules are in our privacy policy.
Request deletion
The message, with the date and IP address of the submission, is stored on our server and forwarded to our team by e-mail. Questions: support@realtis.ai.